Title: Service Coordinator I, Developmental Disabilities
Reports to: DD Program Director
JOB SUMMARY
Responsible for facilitating individualized, comprehensive services, that promote self-esteem, community participation, independence, and effective decision-making for the children, adults and families being served.
1. Supervisor with the ability to evaluate, develop and implement service plans with mentoring and support.
2. Has strong written/oral communication skills with diverse populations including; families, team members and the public.
3. Able to effectively develop and manage individual resources and seek funding for unmet needs.
4. Contributes to the professional reputation of the agency.
1. Bachelors degree in one of the following areas: psychology, social work, guidance & counseling, education, or other human service area with one year experience working the field of developmental disabilities or mental health work or two years of post secondary training in human service field and two years experience working with people who experience developmental or mental health disabilities.
2. Ability to obtain Alaska drivers license and liability insurance as well as travel in small planes.
Grade 11
Service Coordinator I, Developmental Disabilities
1. Supervisor with the ability to assess, evaluate, develop, and implement service plans with support of program director. (KSA)
Function: With mentoring and support, uses effective strategies to hire high quality staff.
Standards:
a) Conducts effective advertising campaigns for vacant positions.
b) Utilizes objective interview practices.
c) Effectively matched direct service staff and customer/guardian needs and personalities.
d) Establishes clear boundaries and expectations for job performance.
Function: While supported by mentoring, uses effective strategies to support, supervise and retain high quality staff.
a) Communicates regularly with staff regarding services to customers, professional development plan and job performance.
b) Works to balance the needs of customers and direct service staff when scheduling.
c) Immediately addresses and documents concerns regarding staff performance.
d) Develops strategies to recognize and maximize the individual strengths of staff.
e) Conducts effective performance reviews that include customer feedback.
f) Assists staff in establishing professional development plans and identifying training needs.
Function: Facilitator and advocate
a) Effectively facilitates the development of a comprehensive, individualized support plan based on a person-centered planning process (the ISP) in partnership with the customer and their team.
b) Establishes and maintains a working collaboration with the customer/guardian through effective communication and respect.
c) Works with the customer’s informal support system to identify and initiate opportunities for community inclusion and relationship development.
d) Ensures customer access to needed community resources, coordinating supports across agencies.
e) Arranges for specialized interventions (e.g., positive behavioral support plans, etc.) to meet the individual needs of customers.
f) Develop an awareness of the diverse challenges facing customers and their families (e.g., human rights, legal, administrative and financial) and uses effective advocacy strategies to overcome those challenges.
Function: Effectively assesses needs, implements, monitors, and evaluates service plans
a) Conducts or arranges for assessments to determine the needs, level of care, strengths, preferences, and abilities of the customers, using appropriate assessment tools and strategies.
b) Provides community based skill training and supports that will maximize independence in the areas of daily living, household management, social skills and independent living skills.
c) Collaborates with supported employment staff to provide employment services including: functional assessments, job search, development and coaching.
d) Supports customers in developing friendships and other unpaid relationships.
e) Meets regularly with customers to ensures that their needs are being met through services and supports identified in the plan.
f) Evaluates whether services and interventions are assisting the customer/guardian in achieving their stated goals.
2. Able to effectively develop and manage individual resources and seek funding for unmet needs. (KSA)
Function: Develops budgets that meet staff and customer needs.
Standards:
a) Identifies and projects accurate expenses and funding needs.
b) Writes accurate budget proposals.
c) Develops budgets that meet established guidelines and regulations.
Function: Effectively manages individual resources.
Standards:
a) Assists with identifying, securing, and utilizing needed equipment (e.g., adaptive equipment) and therapeutic techniques (physical, occupational and communication services)
b) Prepares and submits necessary service plans, billing documents, and service data required to receive and/or maintain funding for services.
c) Accurately codes expenses and tracks spending.
d) Completes budget revisions in a timely and accurate manner
Function: Seeks funding for unmet needs.
Standards:
a) Advocates for additional funding when individual needs change.
b) Researches grants and other creative funding options.
3. Has strong written/oral communication skills with diverse populations including; families, team members and the public (KSA)
Function: Practices effective communication with families and the public.
Standards:
a) With written permission, refers families to other services as needed and regularly communicates with other providers.
b) Is positive in interactions with families and other providers.
c) Is sensitive and considerate regarding the limitations, feelings and anxieties of others.
d) Seeks regular feedback from families regarding the effectiveness of services.
e) Adapts to communication styles of individuals from different cultural backgrounds.
f) Listens and asks for clarification when necessary.
g) Is dependable and follows through on commitments.
Function: Practices effective communication with other team members.
Standards:
a) Is positive in interactions with other team members.
b) Listens and asks for clarification when necessary.
c) Avoids defensiveness and seeks mutual understanding.
d) Give feedback in a constructive way.
e) Is dependable and follows through on commitments
f) Avoids gossip and negative comments about others.
g) Is sensitive and considerate regarding the limitations, feelings and anxieties of others.
h) Holds other team members in high esteem.
Function: Written Communication (contact log, reports, documentation) is clear, concise and timely.
Standards:
a) All communication with families is documented in contact log.
b) Reports are written in understandable language and completed within required timelines.
c) Billing paperwork is completed and submitted on time.
4. Contributes to the professional reputation of the agency. (KSA)
Function: Represents the agency in a professional manner.
Standards:
a) Actively participates in professional interagency meetings/organizations.
b) Is aware of and adheres to interagency agreements.
c) Maintains neat, professional appearance and work area.
Function: Adheres to all agency policies and procedures.
Standards:
a) Locates and refers to agency policy/procedure manual.
b) Asks for clarification regarding policies/procedures from supervisor.
Function: Adheres to all State and Federal laws and regulations
Standards:
a) Locates and refers to applicable laws/regulations.
b) Asks for clarification re-laws/regulations from supervisor as needed.