Billing Associate- Craig

  • Full Time
  • Anywhere

Use your administrative support and data entry skills to support services that change the lives of children on Prince of Wales Island! Opportunities for growth and advancement in a team environment.


Under the supervision of the Accounts Receivable Coordinator, the full time Billing Associate supports the Children’s Mental Health (CMH) program with administrative functions. The position supports others to manage service authorizations, enters data in databases related to service utilization and billing, files documents according to procedure, maintains tracking documents, and assists with various other billing department tasks as directed. The position actively coordinates with other CMH  team members and requires high attention to detail. The position will collaborate with, and follow the guidance of, the administrative finance team in regards to procedures related to billing and compliance databases.  All Community Connections employees are expected to contribute to the professional reputation of the agency through understanding and promoting the organization’s mission and core values in all aspects of services.


  • Prepares and supports the management of client service authorizations to include: ensuring accuracy, timeliness, and completeness; submitting and working with state and agency personnel to resolve issues and receive state approval; updating and confirming accuracy of all electronic databases; among others;
  • Completes billing system entries and manages utilization of services provided under service authorizations, to include: confirmation of available units; routing service authorizations; changing billing system entries to utilize state authorized “givens” when applicable; confirming entries; monitoring utilization and prompting for updates when utilization begins to exceed authorized limits;
  • Makes electronic information system entries (i.e. SAM, AKAIMS) to include: setting up users; managing client, staff and payer profiles; and running missing data reports;
  • Completes tracking, data collection, prompting related to deadlines, performance measurement, quality assurance, and improvement for the program to include CSR tracking, productivity reporting, peer review assignments, to name a few;
  • Determines and communicates verification of third party coverage for clients;
  • Maintains both paper and electronic files to include archiving, filing current documentation, locating and providing documents in response to both internal and external audits and requests for information from external collaborators, ensuring accuracy of records;
  • Coordinates and schedules psychiatric services for the CMH program;
  • Supports others in the billing department to collect and maintain data on the timeliness of service notes and other billing documentation.
  • Provides backup to front desk admin duties, including opening shifts and intermittent coverage when requested.
  • Provides backup assistance to other department administrative team members and performs other types of administrative duties as assigned;


  • Knowledge of rules, procedures, and requirements for Children’s Mental Health Services and/or Senior and Disability Services;
  • Knowledge of and skilled in computer applications related to the work, including but not limited to database, spreadsheets, and word processing programs;
  • Skilled in office administrative practices and procedures, organization, documentation, time management and records management principles and practices;
  • Skilled in and ability to perform intermediate level data entry;
  • Skilled in and ability to use business arithmetic and basic statistical techniques;
  • Ability to organize and evaluate information effectively, both orally and in writing, within a prescribed time frame;
  • Ability to be friendly and outgoing, with a notably positive attitude, utilizing strong interpersonal skills to work with diverse populations;
  • Ability to establish and maintain long-term internal relationships, building trust and respect by consistently meeting and exceeding expectations;
  • Ability to work well as part of a team and collaborate with peers;
  • Ability to be detail oriented and have a keen eye for quality checking of service notes and accurate filing of paperwork;
  • Ability to follow-through and ability to seek clarity when work tasks are unfamiliar;
  • Ability to interpret and implement policies, procedures and computer applications;
  • Ability to perform basic research and prepare reports and recommendations;


High school diploma or equivalent required and minimum 2 years work experience performing administrative duties. In some situations, education may be substituted for work experience.

Must be able to pass a criminal background check under agency guidelines and state regulations.


Experience performing billing functions with a healthcare agency.


Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, and to attend meetings; strength to lift and carry materials weighing up to twenty-five pounds. Must be willing to travel to other offices and fly in small planes to remote communities.

About the Location


Craig is a friendly small town on Prince of Wales Island (population: 1276) that is home for many artisans, anglers and outdoor lovers. Opportunities for outdoor activities like hiking, boating, fishing, and hunting abound. Wildlife is abundant in this cool, wet climate. During the summers, average temperatures may vary from 46 to 70 degrees. Winters are mild, and precipitation is always possible.

Note: Craig is on an island in southeast Alaska – larger cities like Juneau, Anchorage, and Fairbanks are all a plane ride away.

>> How to get here and things to do

>> Prince of Wales Island Guide


Pay: $17.22-$20.56 DOE

Relocation Bonus: $3,000

To Apply

Download the printable application packet.

Send in applications to or drop off at our Ketchikan or Craig office.

Position Closes on Friday January 22 at 5:00 PM