Residential Specialist *New Position*

Get paid to make a difference in our community while working in a team environment and receiving great benefits! There are opportunities for growth and advancement and benefits include scholarships toward a degree or certificate program.


This position provides both direct service to individuals with developmental disabilities and support to the Residential Coordinator at Opportunity House, an apartment building serving individuals with developmental disabilities. Position works with the larger service team to provide coaching, instruction, and encouragement to customers and staff. Position acts as a key contact for staff assigned to work within the residential environment. Work may include scheduling staff shifts, training staff, on-call duties, facility and grounds maintenance and cleanliness, and planning customer activities. All Community Connections employees are expected to contribute to the professional reputation of the agency through understanding and promoting the organization’s mission and core values in all aspects of services.


This position supervises 4-7 Support Specialists.


  • Performs effective supervisory functions: interviewing, hiring, orientation, coaching, ongoing training, performance reviews, staff recognition, and addressing performance issues & concerns;
  • Provides support and backup assistance to the Residential Coordinator including providing on-call supports as necessary, including nights and weekends;
  • Supports facility and grounds maintenance and cleanliness by completing tasks and communicating needs;
  • Coordinates and supports facility and customer activities at the site and in the community, including marketing events, purchasing supplies, and facilitating activities, among others;
  • Provides support and training to direct care staff, including scheduling, timesheet and service note processing, backup supervision, general direction;
  • Works in partnership with families, team members, and individuals served to effectively implement the plan of care;
  • Provides individualized services to customers, including skill teaching, meal preparation, personal care tasks, employment supports, and social and recreational activities. This position will perform on average 24 hours of direct service per week including on-call backup to Support Specialists as needed;
  • Accesses resources necessary to implement the service plan and support customer and staff activities in a manner sensitive to the individual, family and community. Makes adaptations according to specific developmental, mental health and medical needs;
  • Accurately and timely completes daily service notes documenting services and progress toward achieving the individual’s plan goals;
  • Acts as the backup to the Residential Coordinator when on leave;
  • Performs other duties as necessary to ensure continued quality supports.


  • Knowledge of and ability to use computer programs related to work including but not limited to database, spreadsheet, and word processing programs;
  • Knowledgeable about Medicaid Regulations and ability to operate within those and other service funder requirements;
  • Skilled in and the ability to use effective strategies to hire, supervise, and retain high quality staff to facilitate effective service teams;
  • Ability to understand services are dependent on customer needs and is flexible with the hours worked and nature of duties performed;
  • Ability to interact and communicate professionally with diverse populations including families, team members, supervisors and the public;
  • Ability to listen and ask for clarification when necessary, avoid defensiveness, and seek mutual understanding;
  • Ability to provide feedback to and seek feedback from team members, family members, and supervisor in a constructive manner;
  • Ability to maintain mutually respectful boundaries and abide to confidentiality at all times;
  • Ability to adapt to challenging situations and possess creative problem solving skills while working independently;
  • Ability to be dependable and follow through on commitments.


  • Two years of experience working with people who experience developmental or physical disabilities.
  • One year experience creating professional and compliant documentation.
  • Must be able to pass a criminal background check under agency guidelines and state regulations.


Supervision experience.


  • Must possess and maintain a valid Alaska driver license, a personal vehicle and vehicle liability insurance to transport clients.
  • Must be able to obtain First Aid/CPR and MANDT certification.


This position is community and home based and requires the candidate to have a reliable vehicle to be able to transport customers and travel between work locations. Being able to lift fifty pounds and the ability to provide personal care assistance with toileting, showering and dressing may be required depending on the needs of individual customers. The work schedule may require flexibility with days and hours worked based on customer needs.


Full-time $16.72 – $19.96/hr DOE

Benefits: health, vision & dental, life insurance, 401K retirement plan with 6% employer match, employee scholarships


Download the printable application packet.

Send in applications to or drop off at our Ketchikan or Craig office.

Open until filled so apply ASAP!