Service Coordinator – Senior & Veteran Services

Enhance the lives of seniors and veterans in Ketchikan and Metlakatla and work in a team environment! Under the supervision of the SDS Program Director, the Service Coordinator – Senior & Veterans Services leads an effective service team and is responsible for facilitating individualized, customer guided supports that promotes maximum independence, community belonging and quality of life for seniors, veterans and adults with disabilities. Responsibilities include Support Specialists supervision, implementing and monitoring service plans, facilitation of individual support teams and advocacy for customers being served. All Community Connection’s employees are expected to contribute to the professional reputation of the agency through understanding and promoting the organization’s mission and core values in all aspects of services.


This position supervises Support Specialists.


  • Performs supervisory functions: conducting interviews, providing ongoing training and support, conducting performance reviews, initiating staff recognition, addressing performance issues and concerns, and completing recruitment tasks;
  • Coordinates all OARS services in Ketchikan and Metlakatla ensuring regulatory compliance;
  • Manages the Senior In Home Grant, SESS grant, and other service funding sources for the CC service area;
  • Assures that systems are maintained, which includes: receives referrals and process intakes for new customers, manages waitlist, completes grant data entry and reporting;
  • Supervises and schedules Support Specialists to ensure quality customer service delivery, essential employee training, and effective team meetings;
  • Facilitates individual support teams to ensure effective service delivery and collaborates with customers, their families, support employees, community contacts, and other stakeholders toward this effort;
  • Provides direct service to customers and on-call backup to Support Specialists as needed;
  • Ensures timely and accurate documentation processing by self and staff that meet documentation requirements. Completes quality assurance reviews of service documentation;
  • Supports quality assurance activities by applying Medicaid, insurance, grant and private pay agreements and regulations to service delivery and reviewing documentation for consistency and accuracy;
  • Completes service agreement documentation and contracts for Medicaid, grants, private pay, VA as necessary for individual customer services;
  • Maintains positive relationships in Ketchikan and Metlakatla with community collaborators including senior service providers, medical providers and care coordinators.


  • Knowledge of and ability to use computer programs related to work including but not limited to database, spreadsheet, and word processing programs;
  • Skilled in leadership and supervisory principles and practices;
  • Knowledgeable about Medicaid Regulations and ability to operate within those and other service funder requirements;
  • Skilled in and the ability to use effective strategies to hire, supervise, and retain high quality staff to facilitate effective service teams;
  • Ability to effectively facilitate team meetings;
  • Ability to be friendly and outgoing, with a notably positive attitude;
  • Ability to work well as part of a team and collaborate with peers, supervisor, direct reports, and other stake holders;
  • Skilled in computer applications related to the work;
  • Ability to understand services are dependent on customer needs and is flexible with the hours worked and nature of duties performed;
  • Ability to interact and communicate professionally with diverse populations including families, team members, supervisors and the public;
  • Skilled in written/oral communication techniques with diverse populations including families, the public, peers, staff and supervisor;
  • Ability to listen and ask for clarification when necessary, avoid defensiveness, and seek mutual understanding;
  • Ability to provide feedback to and seek feedback from team members, family members, and supervisor in a constructive manner;
  • Ability to maintain mutually respectful boundaries and abide to confidentiality at all times;
  • Ability to adapt to challenging situations and possess creative problem solving skills while working independently;
  • Ability to be dependable and follow through on commitments;
  • Ability to demonstrate initiative, organize own work, coordinate projects, set priorities, meet deadlines and follow up on assignments with minimal direction.


Two years of post-secondary training in the human service field. Supervisory and/or work experience in human services may be substituted for post-secondary education with the approval of the Executive Director.  One year of experience creating professional and compliant documentation.

Must be able to pass a criminal background check under agency guidelines and state regulations.


Must possess and maintain a valid Alaska driver license and vehicle liability insurance. Must be able to obtain First Aid/CPR certification.


This position is community and home based and requires the candidate to have a reliable vehicle to transport customers and travel between work locations. Being able to lift fifty pounds and the ability to provide personal care assistance with toileting, showering, and dressing may be required depending on the customer needs. The work schedule may require flexibility with days and hours worked based on customer needs.


Full-time $19.50 – $23.28/hr. DOE

Benefits: health, vision, dental and life insurance, 401K retirement plan with up to a 6% employer match, paid leave and employee scholarships


Download the printable application packet.

Send in applications along with a cover letter to or drop off at our Ketchikan or Craig office.

Open until filled.