Support Specialist III- Naukati

Make a difference in the lives of children and families in a remote community on Prince of Wales Island!


Under general supervision of the service coordinator, is responsible for participating as a team member implementing individual treatment plans for children and their families. Duties include teaching skills, providing guidance and structure and transportation to children and their families. Individuals served include children experiencing intellectual, developmental and physical disabilities, and/or severe emotional disturbances. Services occur in the home, community, office, and school environments.  All Community Connections employees are expected to contribute to the professional reputation of the agency through understanding and promoting the organization’s mission and core values in all aspects of services.


  • Works in partnership with families, team members and individuals served to effectively implement the treatment plan;
  • Provides a variety of supports to children individually, their families with and without the children, and within a group environment;
  • Provides behavioral appropriateness, emotional management, and relational skill teaching and coaching through school, social, and recreational activities across environments;
  • Accesses resources necessary to implement the treatment plan in a manner sensitive to the individual, family, and community. Makes adaptations according to specific developmental, mental health, and medical needs;
  • Accurately completes timely documentation of services provided and progress toward achieving the individual’s plan goals, including self-auditing of the documentation to ensure it meets all program standards;
  • Under supervisory direction communicates with family members and coordinators regarding the effectiveness of services and assists customers and families in identifying strengths and needs of individuals served;
  • When requested by supervisor, provides cross training and coaching for peers, including demonstrating skills and creative interventions as well as providing feedback;
  • Facilitates trainings and team meetings to assist the team in the development and implementation of effective service strategies;
  • Provides backup as a service coordinator when needed;
  • Provides on-call assistance for direct service shifts when needed.


  • Ability to effectively work with a variety of customers, including those with the most complex service needs;
  • Ability to be flexible and adaptable with hours worked and duties performed to meet the individual needs of the customers served;
  • Ability to provide feedback to and seek feedback from team members, customer, customer family members, supervisor in constructive ways;
  • Ability to be professional in interactions and communicate positively with diverse populations including families, team members, supervisors and the public;
  • Ability to listen and ask for clarification when necessary, avoid defensiveness, and seek mutual understanding;
  • Ability to adapt to communication style of each individual according to specific developmental, mental health, and/or medical needs;
  • Ability to maintain mutually respectful boundaries with customer and their natural supports;
  • Ability to maintain confidentiality at all times;
  • Skilled in adapting to challenging situations and possessing creative problem solving while working independently;
  • Ability to be dependable and follows through on commitments;
  • Ability to submit time sheets, progress notes and other required paperwork legibly and on time, including clearly documenting progress on service notes daily;
  • Skilled in oral and written communication;
  • Knowledge of and ability to adhere to all State and Federal laws and regulations governing the work.


High school diploma or GED.  Must be at least twenty-one years of age.  Requires one year work experience providing supports to children in a mental health program. Bachelor’s Degree in relevant human service field may be substituted for work experience.

Must be able to pass a criminal background check under agency guidelines and state regulations.


Experience working in a human service position with youth experiencing disabilities and/or severe emotional disturbances. Two years of college schooling or specialized training.


Must obtain an Alaska Driver License and have access to a car and liability insurance. Must be able to obtain First Aid/CPR certification.


This position is community, home and school based and requires the candidate to have a reliable vehicle to be able to transport customers and travel between work locations. Being able to lift fifty pounds and the ability to provide personal care assistance with toileting, showering and dressing may be required depending on the needs of individual customers. The work schedule may require flexibility with days and hours worked based on customer needs.


Full-time $16.60 – 19.82/hr DOE

Benefits: health, vision & dental, life insurance, 401K retirement plan with 6% employer match, employee scholarships


Download the printable application packet.

Send in applications along with a cover letter to or drop off at our Ketchikan or Craig office or the Naukati Group Room (send an email for location details).

Open until filled so apply ASAP!