Senior Leadership

Tandra Thompson

Executive Director

Tandra Thompson joined the Community Connections team in the summer of 2021 as the Children’s Mental Health Director. She brings over 20 years of experience working with children, families, and elders in roles including respite care, wilderness therapy, early education, special education, parent education, and elder care. Her career reflects a deep and enduring commitment to supporting individuals across the lifespan through compassionate, community-centered services. In Alaska, Tandra has served as a foster parent, teacher, child care manager, social services coordinator, and statewide trainer in early intervention and child care programming. Her undergraduate and graduate studies focused on best practices for promoting child, family, and community health, grounding her work in evidence-based approaches and a systems perspective. 

Tandra believes that every step of her journey has led her to Community Connections. In April 2025, she was honored to step into the role of Executive Director. She brings a broad and inclusive vision to her leadership, with a strong commitment to human development, family systems, continuity of care, dignity, and quality of life for all those served by the agency. Her approach emphasizes collaboration, equity, and innovation across all departments. Since 2009, Tandra has lived in Ketchikan with her family, where she has raised her children while enjoying the beauty of the community and the warmth of its people. She is deeply honored to serve Southeast Alaska with integrity, compassion, and a long-term commitment to strengthening the well-being of those who call this region home.

Brynn Bolling

Early Learning Program Director (ELP)

Brynn Bolling was born and raised in Ketchikan, Alaska. She attended Gonzaga University and graduated with an undergraduate degree in Special Education.  Brynn taught 9 years for the Ketchikan School District, teaching in a resource room and then the special needs preschool.  After going to work for Community Connections in 2001 she earned her Master’s Degree in Early Childhood Development Special Education.  Brynn lives on Prince of Wales Island (POW) and has served the Early Learning families on POW for the last 15 years.  She continues to serve families as a special educator and family service coordinator while also heading up the Early Learning Program for all of Community Connections; this includes Ketchikan, Prince of Wales and Metlakatla.  In her off-work hours Brynn enjoys spending time with her family, reading, and training for sprint triathlons.

Tyler McNeil

Senior & Disability Services Program Director (SDS)

Tyler has been with Community Connections since moving back to Ketchikan in the summer of 2015. After graduating from Kayhi, he moved to Idaho and began working as a direct service provider and has worked in social services ever since. In his professional career, Tyler has primarily provided services to individuals with Intellectual and Developmental Disabilities (IDD), however he has also worked with adolescents in residential treatment and still currently works with adolescents through regular volunteer work in the community. Prior to moving back to Ketchikan, Tyler spent several years overseeing group homes for adults with IDD outside of Seattle. Much of his time with Community Connections was spent overseeing services at Opportunity House and more recently he has worked as the Disability Services Manager for Ketchikan. In April of 2022, after completion of his BA in Human Services, he transitioned to his current role as the SDS Program director. Tyler believes strongly in the Mission of Community Connections and deeply values Person-Centered and Customer-Directed services. Outside of work, Tyler enjoys spending time in nature with his wife and two daughters.

Victoria Gould

Children's Mental Health Program Director (CMH)

Victoria started her professional career as a teacher for hearing impaired children, and although she found her years teaching very rewarding, she realized her passion lay in helping children with their social-emotional well-being. So, she returned to school and started her new career as a psychologist. In this role, she worked in community mental health, birth to three programs, foster care, within the school setting, and eventually private practice. In 2023, she moved to Ketchikan full-time and started working as a clinician in Community Connections Children’s Mental Health, and then as Clinical Director for the program. Victoria’s values and commitment to service closely align with Community Connection’s mission and she is very excited to steward an incredible program as it helps children and families in the Ketchikan and POW community.

Jesse Yarbrough

Finance Director

Jesse began her accounting career in Houston, Texas working for a large department store chain. While she was able to utilize her degree in a wide variety of accounting roles, she decided to move to a small video production company to experience a hands-on controller position. Invaluable experiences were gained at both companies, but she struck out on her own and moved to Colorado with an accounting software company she co-owned. Eventually Jesse began working at the local hospital/veteran’s nursing home and was elected to the town board, choosing both paths because she wanted work that made a positive difference in people’s lives. When the opportunity arose in 2015 at Community Connections, with its wonderful mission and contribution to the betterment of people’s lives, it was exactly the kind of transition she wanted to pursue. Jesse loves living in Alaska and working at the agency.

Milbia Fuller

Operations Director

Milbia Fuller is the Operations Director at Community Connections, where she oversees some administrative and operational functions including accounts receivable, billing, records retention, Medicaid and HIPAA compliance, agency licensing, EHR Administration, and provides finance support. She began her career serving veterans and later worked in women’s health in Colorado, before relocating to Ketchikan, Alaska. Since joining the agency in 2015, Milbia has held roles in Finance and the Early Learning Program, and after earning a Bachelor’s in Applied Management in 2023, she stepped into leadership. Currently pursuing a Master’s in Nonprofit Management and Leadership, Milbia is inspired daily by Community Connections’ mission and core values—especially its commitment to dignity, respect, and person-centered care. Her own experiences in foster care and childhood trauma deepen her appreciation for the compassion and dedication of the staff.

Maxwell Mercer

Grants & Contracts Director

Maxwell has a long history of providing strong leadership at Community Connections. He worked as the Developmental Disabilities Program Director for 11 years. During that time he was involved in the development of much of the framework and building blocks of the agency that still stand strong today, such as the core values, current mission, systems of billing, core training and assurance of quality services. He provided interim leadership to our Children’s Mental Health program during the 2013-2015 time frame, which allowed him to stay connected to the organization and observe its growth and adaption to the challenges it has and continues to face. In the last eight years Maxwell has provided professional consulting services to local non-profit organizations, tribes, municipalities, and others at the operational, executive, and board levels. He has a great track record as an effective grant writer. Max is committed to living in Ketchikan for many years to come.

Sheila McDonough

Human Resources Associate Director

Sheila began her employment at Community Connections after moving to Ketchikan from Juneau in 2011. After several years of managing the front office, training staff and conducting new hire orientations, Sheila moved into the HR department in 2021. Currently the Associate Director of HR, she focuses on open communication, conflict resolution, supporting staff and building relationships. Sheila recently took back over managing the front desk & reception on both Islands, helping to build collaboration between the administrative team and the programs providing services.
Having a positive impact on the lives of others is important to Sheila, and she’s inspired by daily interactions with customers and staff. The core value of Strength in Diversity resonates with Sheila because she believes everybody brings something to the table, and those great “somethings” are what makes a strong team.
In her free time, Sheila enjoys music and spending time with her husband & dogs – and is very grateful her granddaughters are being raised here in Ketchikan.